Frequently Asked Questions
General
Which file format do we have to supply artwork in?
For quoting, a picture .jpg or .tiff is fine. For printing we prefer original vectored artwork supplied in one of the following file formats: .eps, .ai, .cdr or .pdf.
Are PSI Brand graphics recyclable?
In short, yes. All graphics by PSI Brand are 100% recyclable, which means you do not need to cut out post-mould or in-moulded graphics before recycling your part. Please join the R4R program today, to further promote sustainability in rotomoulding
Are permanent graphics worth enquiring into?
Absolutely if your brand is important to you! Other alternatives are cheap vinyl stickers, which peel, fade and chip off plastic surfaces, or completely disappear. If you wish to establish long lasting brand and product recognition, which is important for any strong brand, the systems we offer will prove invaluable to you time after time, year in year out!
Where do I start, I don't have any artwork?
Let us design your graphic. Email or fax a picture and one of our graphic artists can redraw this for you.
Do you have an agent or representative near us?
Contact our head office for your nearest representative here.
What about freight?
We use international couriers for efficient, on-time delivery. As prices are very competitive, we will quote your order freight inclusive unless otherwise specified.
Do the graphics resist chemicals?
PSI Brand graphics are supplied pre-coated with clear coatings which make them virtually impervious to chemicals!
Are small, custom runs available?
Absolutely. Our system allows for small or custom runs to be produced economically.
What is life expectancy of the graphics?
https://psibrand.com/spot-on-20-years-later/
We appreciate many applications are unique, and recommend you discuss your specifics with our technical sales team.
Are they suitable for marine applications?
Absolutely, we would recommend our INMOULD graphics for maximum longevity.
Does pricing include metallic colours?
Is there any customs requirements? Will I need a licensed customs broker?
Will there be any US custom fees? Pricing is to your door using DAP terms which means any local taxes and/or duties are payable by you.
According to the Terms and Conditions, should I expect additional payments to be requested by you at delivery anytime, even after prepayment?
Short answer is no. When you place an order we send an order confirmation which includes total cost to you, generally this is pulled from a already shared proposal however there are times that we need to review pricing when orders are placed. Provided there’s no changes in your requirements never do we include additional costs after the order confirmation is shared.
Do your graphics work on hot moulds?
Certainly. The INMOULD graphics can be applied to virtually any mould temperature; from cold to very hot (approx 100?C or 212?F).
What limits do you have with colour?
In short, very few! We utilise both screen and digital print processes, incorporating CMYK Photo finish, spot colours from the PANTONE Colour system and a range of metallics.
Printing with half-tones at 65dpi+ allows us to achieve drop-shadows, colour gradients and special effects.
What is the storage life of your graphics?
Unlimited! Our graphic systems are best used within 12 months of supply, however we have known consumers to be using our 7 year-old graphics. The unique construction of our graphics, when kept in temperate climate conditions, are unlikely to deteriorate.
We recommend graphics are stored in sealed packaging supplied, in a dry, dust-free environment, at room temperature, 15–35°C (60-95°F) to ensure longevity.
Do you have standard graphics available?
See our Standard Graphics Catalogue, displaying a vast range of pre-designed graphics requiring no set up cost.
Will your graphics fade?
We tried. We subjected our graphics to 2500 hour test in a QUV Weatherometer and the colours showed no appreciable colour change or deterioration. Proven!
Can you supply serial numbers or barcodes?
Yes, and you can expect these to be sharp and bright not like other inferior print processes.
How much do they cost?
This is determined by the graphic type, quantity, colours and dimensions. Apply for a quick quote.
If I ordered today, how soon would you supply?
Our standard lead time 3-4 weeks. If this is not soon enough – negotiate a rush order lead time with us.
Would I or my staff be able to apply the graphics?
The graphics are simple and easy to apply with minimal skills required which can be easily passed on to any operator. Request samples to trial on your own moulds and products.
Is the quantity price per artwork or total prints ordered?
Per artwork, provided it fits within our 95 x 65cm sheet area (approx. 37.4” x 25.6”)
Is the air freight cost per print or for the entire order? Also, does cost include door-to-door delivery?
For example if you order between 16-20 sheets this equates to 140USD freight. This is to your door using DAP terms which means any local taxes and/or duties are payable by you, the receiver.
According to the Terms and Conditions, you might send extras or less than 3% of the total order?
This is our terms and works well for 90% of our customers. We understand that considering your unique requirements that you will not want to be supplied less than your ordered which we can agree on. Please note we offer backup for all your requirements in case of any emergencies, if this something you might like consider?
Please Note: Due to the unique print process utilised by PSI, we allow ±10% overruns, which will be sent as extras. If in the event of a shortfall, the finished dispatch quantity may vary by up to ≤3% to maintain QC and lead time standards.
What timeframe does RUSH delivery provide?
Our RUSH service will take approx. 7-10 days from proof approval to dispatch, while standard lead time is approx. 15-20 working days.
Frequently Asked Questions
ENHANCE Surface Enhancer
Where is it typically used?
On moulds used for plastic rotational moulding.
Does your water-based product work as well as solvent based products?
Some customer claim it works even better! Less is more when using ENHANCE as only a light coating is required to achieve optimum results.
Is it competitive?
If used correctly, very. Further saving can be gained by purchasing ENHNACE in bulk liquid form and apply using an air-spray gun.
Can ENHANCE be used with INMOULD Graphics and if so, when should this be applied?
Certainly. This is a useful tip to prevent graphic erosion in large mouldings such as water tanks. Apply to reverse side of graphic once moulded. Note of caution: Only a thin layer is required. Too heavier coating may alter in-mould properties and result in partly moulded graphic.
Will ENHANCE build up in the mould and require cleaning?
This depends on the mould type, surface, condition and area coated, however any residue would be minimal. We recommend applying a light coat to mould surface every cycle for optimum results.
Where can I get this from?
Direct from PSI Brand or from anywhere you can buy Stoner Inc products. Contact us and we’ll explain how our distribution method works for you.
Does it replace the need for release agent?
No, however can be used along with release agents. This product is designed specifically for removal of surface pin-holing in rotational moulded plastic products, promoting better material flow to intricate areas such as voids, threads and inserts.
Some surface enhancers are known as carcinogenic, is yours?
Definitely not. Contact us for a MSDS to confirm.
Is it flammable?
This water based product is non-flammable which makes it a safe product to use around open flame.
We have problems with spray nozzles blocking in some aerosols therefore waste part of the can; it your any different?
Very different. Being a water based product it will solidify but not harden and block the nozzle. To achieve consistent spray pattern simply scrape solidified ENHANCE from nozzle and spray into trash until consistent spray pattern is achieved prior to application.
Does it replace the need for release agent?
No, however can be used along with release agents. This product is designed specifically for removal of surface pin-holing in rotational moulded plastic products, promoting better material flow to intricate areas such as voids, threads and inserts.
Frequently Asked Questions
Adhesive Remover
Where can I get this from?
Direct from PSI Brand or one of our recommended providers near you. Contact us and we’ll explain how our distribution method works for you.
Where should I use GAR?
To remove adhesive residues from the graphic and/or mould surface.
Can I use other spirits or solvents or do I HAVE to buy your product?
Contact us to confirm what cleaner you’re using. Note of caution some volatiles will prove detrimental to the life of your graphic. We recommend GAR to ensure maximum graphic longevity.
Is it cost effective?
Very. When using our recommended cleaning method only a small amount is required.
