Our Process

 

?Get in Touch

We receive your enquiry, and we reply by live chat, phone or email same day (sometimes longer on weekends ‘cos they’re special)

 

?Determine the need

Your requirements are unique so we like to ask a few questions, such as ‘what is the plastic type’ and ‘in what environment will your product be’, this might take around 5 -10 minutes, enough for us to provide a recommendation.

 

?Get samples

Samples are sent same day or within 10 days for custom samples. Yep, we’ll print your logo if necessary!

 

?How-to

Watch our 3min ‘How to’ videos before you test samples or even better – get PSI Certified to determine the best application for your project. We will assist with troubleshooting until you are 100% satisfied with the result.

 

?Get a Quote

After confirming preferred type/s, send us your specifics using our Quick Quote Form asking for artwork, quantities, and preferred currency for us to proceed with a proposal. Expect this within 24-hours.

?Follow up

We like to follow-up within 1-2 days to answer any questions you might have and make sure we interpreted your requirements correctly. When you are ready to order the next step is proofing & account setup.

 

?Let’s Go

Upon receipt of graphic proof approval and completed company details form, we’ll setup your account and schedule your order into production same day.

 

Start Trade with PSI Brand

?Payment
Normally payment is expected prior to shipping, unless you hold a credit account, and payment receipt will be confirmed by our friendly accounts people

 

?Lead-time
You have the option to request your order to be processed within 7 days using our RUSH service, otherwise it usually 10-15 days, and shipped to destination.

 

?Shipping
Despatch will confirm via email with tracking reference, allowing you to check whereabouts of your order right up until delivery

 

?Receipt
Once your order is received, please check again, and perform a test moulding if necessary to make sure everything’s ok, especially with new graphics.

 

?Feedback
Feedback is the food champions- please provide feedback, we want to be sure you’re 100% satisfied. We like-to-be-liked and most customers are happy to provide us with a reference following use of our graphics, so the best thing you can do to reward our service is tell someone else?

Got Questions? Get in touch!

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