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Frequently Asked Questions

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General Questions

Are PSI Brand graphics recyclable?

In short, yes. All graphics by PSI Brand are 100% recyclable, which means you do not need to cut out post-mould or in-moulded graphics before recycling your part. Please join the R4R program today, to further promote sustainability in rotomoulding

Are permanent graphics worth enquiring into?

Absolutely if your brand is important to you! Other alternatives are cheap vinyl stickers, which peel, fade and chip off plastic surfaces, or completely disappear. If you wish to establish long lasting brand and product recognition, which is important for any strong brand, the systems we offer will prove invaluable to you time after time, year in year out!

Do you have an agent or representative near us?

Contact our head office for your nearest representative here.

Are small, custom runs available?

Absolutely. Our system allows for small or custom runs to be produced economically.

Does pricing include metallic colours?

Metallic colours are achievable via screen print however will increase the rates dramatically due to the setup to run small quantities. Our recommendation is to stick within the standard print range unless there the designs where there is Gold or Silver only required. Once we obtain positive feedback from samples, we can offer to send you a colour book that has the range of colour options available on our digital printer.

If I ordered today, how soon would you supply?

Metallic colours are achievable via screen print however will increase the rates dramatically due to the setup to run small quantities. Our recommendation is to stick within the standard print range unless there the designs where there is Gold or Silver only required. Once we obtain positive feedback from samples, we can offer to send you a colour book that has the range of colour options available on our digital printer.

What timeframe does RUSH delivery provide?
Our RUSH service will take approx. 7-10 days from proof approval to dispatch, while standard lead time is approx. 15-20 working days.
According to the Terms and Conditions, you might send extras or less than 3% of the total order?
Our RUSH service will take approx. 7-10 days from proof approval to dispatch, while standard lead time is approx. 15-20 working days.

Setup Questions

Where do I start, I don't have any artwork?

Let us design your graphic. Email or fax a picture and one of our graphic artists can redraw this for you.

Which file format do we have to supply artwork in?
For quoting, a picture .jpg or .tiff is fine. For printing we prefer original vectored artwork supplied in one of the following file formats: .eps, .ai, .cdr or .pdf.

Key Requirement Questions

Is there any customs requirements? Will I need a licensed customs broker?
We advise you to do your own research, relatively simple process, we send a lot of packages to USA with very few hassles.

Will there be any US custom fees? Pricing is to your door using DAP terms which means any local taxes and/or duties are payable by you.

Questions about Freight

What about freight?
We use international couriers for efficient, on-time delivery. As prices are very competitive, we will quote your order freight inclusive unless otherwise specified.
Is the air freight cost per print or for the entire order? Also, does cost include door-to-door delivery?
For example if you order between 16-20 sheets this equates to 140USD freight. This is to your door using DAP terms which means any local taxes and/or duties are payable by you, the receiver.

Graphic Questions

Do the graphics resist chemicals?
PSI Brand graphics are supplied pre-coated with clear coatings which make them virtually impervious to chemicals!
What is life expectancy of the graphics?
PSI Brand graphics are supplied pre-coated with clear coatings which make them virtually impervious to chemicals!
Are they suitable for marine applications?
PSI Brand graphics are supplied pre-coated with clear coatings which make them virtually impervious to chemicals!
Do your graphics work on hot moulds?

Certainly. The INMOULD graphics can be applied to virtually any mould temperature; from cold to very hot (approx 100?C or 212?F).

What limits do you have with colour?

In short, very few! We utilise both screen and digital print processes, incorporating CMYK Photo finish, spot colours from the PANTONE Colour system and a range of metallics.

Printing with half-tones at 65dpi+ allows us to achieve drop-shadows, colour gradients and special effects. 

What is the storage life of your graphics?

Unlimited! Our graphic systems are best used within 12 months of supply, however we have known consumers to be using our 7 year-old graphics. The unique construction of our graphics, when kept in temperate climate conditions, are unlikely to deteriorate.

We recommend graphics are stored in sealed packaging supplied, in a dry, dust-free environment, at room temperature, 1535°C (60-95°F) to ensure longevity. 

Do you have standard graphics available?

See our Standard Graphics Catalogue, displaying a vast range of pre-designed graphics requiring no set up cost.

Will your graphics fade?

We tried. We subjected our graphics to an 8,000 hour test in a QUV Weatherometer and the colours showed no appreciable colour change or deterioration. Proven!

Can you supply serial numbers or barcodes?

Yes, and you can expect these to be sharp and bright not like other inferior print processes.

How much do they cost?

This is determined by the graphic type, quantity, colours and dimensions. Apply for a quick quote.

Would I or my staff be able to apply the graphics?

The graphics are simple and easy to apply with minimal skills required which can be easily passed on to any operator. Request samples to trial on your own moulds and products.

Is the quantity price per artwork or total prints ordered?

Per artwork, provided it fits within our 95 x 65cm sheet area (approx. 37.4” x 25.6”)

Inmould Original

Following application an airpocket is noticeble between graphic and mould.

PSI Brand FAQCause:
Air trapped between graphic and mould surface.

Preventative Action:

1. Take extra care during application. Ensure you apply from the centre outwards or from one side to the other. If air becomes trapped, lance with a pin or knife point and roll again to expel air and flatten. 

Go to Guide

Moulded graphic features moderate sunken areas or dimpling on the surface.
PSI FAQCause:
This is a result of air-pockets trapped between graphic and mould during application.

Preventative Action:

1. Take extra care during application. Ensure you apply from the centre outwards or from one side to the other. If air becomes trapped, lance with a pin or knife point and roll again to expel air and flatten.

Go to Guide

Moulded graphic features small pock marks on the surface.
Cause:
Ensure surface area is clean. Use clean cloth and solvent such as Graphic Adhesive Remover to prepare the mould surface for application.

Preventative Action:

1. Ensure you squeegee the whole graphic prior to burnishing to ensure the heat-activated adhesive has full contact with surface area.

Go to Guide

Moulded graphic features a crack.
PSI Brand FAQCause:
The graphic has been stretched or distorted during application creating a stress-point. The crack will start from this stress point.

Preventative Action:

Go to Guide

Moulded graphic has partially or fully peeled off, e.g. has fallen into the plastic
Cause:
The graphic had poor adhesion to the mould. See answers 1, 2, 3, 4, 5, 6 & 7.

Preventative Action:
1. Ensure mould surface is free from release agents or cleaning residues prior to application.
2. It may be necessary to reduce rotation speed with large mouldings to avoid ‘washing’ the graphic off.
3. With larger mouldings ideally apply graphic to a recessed area to avoid wash off
4. Once graphic is applied, lightly spray reverse side with surface enhancer to protect graphic from material erosion.
5. If the mould features a sand-blasted or shot-peened finish we would recommend this surface is lightly sanded, especially with newer moulds. INMOULD graphics work best on a polished or smooth mould surface.
6. Ensure mould surface is cleaned regularly of adhesive residue build up. We recommend every cycle. Residue build up will gas and cause imperfections in the graphics surface.
7. Avoid preloading mould with graphics for the following day’s cycle as graphics can lose adhesion during this period and result in removal of graphic during the mould cycle

Go to Guide

Air bubble formed behind graphic i.e. incomplete bond to plastic

PSI BrandCause:
The graphic properties have been damaged therefore will not bond sufficiently to plastic

Preventative Action:
1. Ensure even pressure is being applied to graphics during application. If graphic is distorted or stretched this will effect mouldability.
2.Take care not to seal reverse side of graphic with liquid agents

Go to Guide.

 

Parts of graphic not sticking to application tape

Cause:
Insufficient bond between tape and reverse side (white material) of graphic. See following steps.

Preventative Action:

1. Apply pressure over graphic and tape. With paper side facing up, hold tape and peel back paper against itself thus exposing the face of the graphic.

Go to Guide.

 

Postmould Graphics

Area where graphic is to be applied melting or distorting.
PSI BrandCause:
Product is being exposed to too much heat for too longer period.

Preventative Action:
1. Do not use electric heat guns, this will simply melt the surface. Use a torch with wide flame adapter to oxidise surface. Best results are found on parts with wall thickness exceeding 6mm (0.25”)  

Go to Guide.

Graphic will not transfer onto plastic surface.
PSI BrandCause:
Plastic is not suitable and/or surface is not adequately prepared

Preventative Action:
1. Ensure graphic is suited for application to the plastic material used.
2. Surface temperature is too cool. Refer to temperature specified in guide and video.
3. Ensure you squeegee the whole graphic prior to burnishing to ensure the heat-activated adhesive has full contact with surface area.
4. Burnish until transfer is noticeable. The transfer sheet will begin to shift about and you will notice air between the transfer sheet and graphic. We recommend our Air-burnishing tool for optimum results.

Go to Guide

Air bubbles appear on the graphic surface following transfer and are easily scratched off.

PSI BrandCause:
Air has become trapped bewteen the graphic and plastic surface.

Preventative Action:

1.Ensure graphic for application to plastic material used, see Technical Data sheet 

2.Surface temperature is too cool and not oxidised. Refer to guide, note also harder plastics require increased temperature to that specified in guide. 

3.Ensure you squeegee the whole graphic prior to burnishing to remove air-bubbles and activate adhesive. 

4.Burnish until transfer evident. Note transfer sheet may change colour, shift about, and start to lift from graphic. For best results use an air-burnishing tool 

Go to Guide

Different coloured bubbles and cracks appear in the graphic during final heat stage.

Cause:
Graphic being exposed to extreme heat for prolonged period.

Preventative Action:
1. Apply less heat and ensure you use even heat source by applying flame in brush-type strokes, rather than intense flame in one area. 

Go to Guide

Graphic is easily removed from plastic surface after application

Cause:
Insufficient bond between graphic and plastic part

Preventative Action:

1.Ensure graphic for application to plastic material used, see Technical Data sheet 

2.Surface temperature is too cool and not oxidised. Refer to guide, note also harder plastics require increased temperature to that specified in guide. 

3.Ensure you squeegee the whole graphic prior to burnishing to remove air-bubbles and activate adhesive. 

4.Burnish until transfer evident. Note transfer sheet may change colour, shift about, and start to lift from graphic. For best results use an air-burnishing tool 

5.Increase flaming in final step, noting graphic change in appearance from smooth to wrinkled, then back to a smooth surface. Test once product is fully cooled and returned to normal state 

Go to Guide

Inmould Xtreme

Following application an airpocket is noticeble between graphic and mould.

PSI Brand FAQCause:
Air trapped between graphic and mould surface.

Preventative Action:
1. Take extra care during application. Ensure you apply from the centre outwards or from one side to the other. If air becomes trapped, lance with a pin or knife point and roll again to expel air and flatten.

Go to Guide

Moulded graphic features moderate sunken areas or dimpling on the surface.

PSI Brand FAQCause:
Adhesive and/or liquid residue likely evident on mould prior to application.

Preventative Action:
1. Ensure surface area is clean. Use clean cloth and solvent IPA or alcohol wipes, to prepare the mould surface for application. 

Go to Guide.

Moulded graphic features a crack.
Cause:
The graphic has been stretched or distorted during application creating a stress-point. The crack will start from this stress point.

Preventative Action:
1. Ensure you squeegee the whole graphic without force, gentle pressure is required, especially on warmer moulds.

Go to Guide

Moulded graphic has partially or fully peeled off, e.g. has fallen into the plastic.

PSI BrandCause:
The graphic had poor adhesion to the mould. See answers 1-8

Preventative Action:
1. Ensure mould surface is free from release agents or cleaning residues prior to application. Use tape-test as shown in video to confirm mould surface is ‘graphic ready.’ 
2. It may be necessary to reduce rotation speed with large mouldings to avoid ‘washing’ the graphic off.
3. With larger mouldings ideally apply graphic to a recessed area to avoid wash off
4. Once graphic is applied, lightly spray reverse side with surface enhancer to protect graphic from material erosion.
5. If the mould features a sand-blasted or shot-peened finish we would recommend this surface is lightly sanded, especially with newer moulds. INMOULD graphics work best on a polished or smooth mould surface.

6. Ensure surface area is clean. Use 2-step cleaning if necessary. 1. remove adhesive residue using spray&scrape method 2. dry surface using fast evaporating solvent.
7. Avoid preloading mould with graphics for the following day’s cycle as graphics can lose adhesion during this period and result in removal of graphic during the mould cycle.
8. Type 5B featuring PTAC™. Move graphic into area on mould surface which is cooler, recommended less than 40°C

Go to Guide.

Enhance Water Based Surface Enhancer

Mould surface area of application dulling and/or brown stains evident

Cause:
Excessive application of ENHANCE resulting in residue build-up on mould surface

Preventative Action:
1. Buff the mould surface and apply in lighter coats. Wipe areas where puddling is noticeable

Go to Guide

ENHANCE runs, puddles and results in mottle effect on moulding
Psi brand enhanceCause:
ENHANCE has been applied to liberally and resulting in uneven and extra thick coating

Preventative Action:
1. As above plus note to apply to minimum mould temperature of 40°C (104°F). Application using spray-gun will achieve best results.

Go to Guide

About Our ENHANCE Surface Enhancer

Where is it typically used?

On moulds used for plastic rotational moulding.

Does your water-based product work as well as solvent based products?

Some customer claim it works even better! Less is more when using ENHANCE as only a light coating is required to achieve optimum results.

Is it competitive?

If used correctly, very. Further saving can be gained by purchasing ENHNACE in bulk liquid form and apply using an air-spray gun.

Can ENHANCE be used with INMOULD Graphics and if so, when should this be applied?

Certainly. This is a useful tip to prevent graphic erosion in large mouldings such as water tanks. Apply to reverse side of graphic once moulded. Note of caution: Only a thin layer is required. Too heavier coating may alter in-mould properties and result in partly moulded graphic.

Will ENHANCE build up in the mould and require cleaning?

This depends on the mould type, surface, condition and area coated, however any residue would be minimal. We recommend applying a light coat to mould surface every cycle for optimum results.

Where can I get this from?

Direct from PSI Brand or from anywhere you can buy Stoner Inc products. Contact us and we’ll explain how our distribution method works for you. 

Does it replace the need for release agent?

No, however can be used along with release agents. This product is designed specifically for removal of surface pin-holing in rotational moulded plastic products, promoting better material flow to intricate areas such as voids, threads and inserts.

Some surface enhancers are known as carcinogenic, is yours?

Definitely not. Contact us for a MSDS to confirm.

Is it flammable?

This water based product is non-flammable which makes it a safe product to use around open flame.

We have problems with spray nozzles blocking in some aerosols therefore waste part of the can; it your any different?

Very different. Being a water based product it will solidify but not harden and block the nozzle. To achieve consistent spray pattern simply scrape solidified ENHANCE from nozzle and spray into trash until consistent spray pattern is achieved prior to application.

Does it replace the need for release agent?

No, however can be used along with release agents. This product is designed specifically for removal of surface pin-holing in rotational moulded plastic products, promoting better material flow to intricate areas such as voids, threads and inserts.

About Our Adhesive Remover

Where can I get this from?

Direct from PSI Brand or one of our recommended providers near you. Contact us and we’ll explain how our distribution method works for you. 

Where should I use GAR?

To remove adhesive residues from the graphic and/or mould surface.

Can I use other spirits or solvents or do I HAVE to buy your product?

Contact us to confirm what cleaner you’re using. Note of caution some volatiles will prove detrimental to the life of your graphic. We recommend GAR to ensure maximum graphic longevity.

Is it cost effective?

Very. When using our recommended cleaning method only a small amount is required.