PSI Brand Service Program
Our service program, or promise as we like to say, as outlined below is the minimum you can expect from PSI Brand! It’s not complicated, just simple, honest service that should be expected by our loyal customers. To find out your status, (Bronze, Silver, Gold or Platinum) please check out any order documentation from us, shown at top right-hand side on any order confirmation, packing slips, ship notes and invoices.
| Service Actions |  |  |  |  |
|---|---|---|---|---|
| A culture of customer service and operational excellence |  |  |  |  |
| FREE access to Graphics Masterclasses |  |  |  |  |
| Brandnews received monthly |  |  |  |  |
| FREE access to ‘Get Certified’ Portal |  |  |  |  |
| Ensure 100% satisfaction on new requirements |  |  |  |  |
| Priority given to customer service |  |  |  | |
| First to know about new products or services |  |  |  | |
| FREE custom-made samples as required |  |  |  | |
| Same day proposals (within 24 hours) |  |  | ||
| Customised supply deals |  |  | ||
| Phone call/ZOOM meeting with General Manager |  |  | ||
| Offer onsite training to service needs |  |  | ||
| Shortest possible lead-times |  | |||
| Priority shipping |  | |||
| Personal contact details of account manager |  | |||
| Personal follow up on shipments |  |
